Responsibilities:
Develop and execute user acquisition strategies to increase the number of game users and their activity.
Analyze and optimize advertising channels to maximize ad performance.
Monitor and report the effectiveness of user acquisition activities through data analysis and improvements.
Collaborate with the marketing team to create promotional campaigns and marketing plans.
Manage and optimize the user acquisition budget, ensuring efficient cost control.
Requirements:
Bachelor's degree or higher in Marketing, Advertising, or a related field.
Extensive experience in user acquisition and digital marketing, especially in the gaming industry.
Proficiency with various advertising platforms and data analysis tools, such as Google Analytics and Facebook Ads Manager.
Excellent communication and collaboration skills, with the ability to work effectively with different departments.
Passionate about the gaming industry, with a deep understanding of user behavior and market trends.
Responsibilities:
Handle user inquiries, complaints, and feedback, providing professional solutions.
Maintain effective communication with users through phone, email, and online chat.
Record and track user issues, ensuring timely resolution and feedback to relevant departments.
Gather user opinions and suggestions to enhance user satisfaction and loyalty.
Regularly compile and analyze user feedback, offering improvement suggestions to management.
Requirements:
Bachelor's degree or higher in Customer Service, Public Relations, or a related field.
Extensive customer service experience, particularly in the gaming or internet industry.
Excellent communication and problem-solving skills, capable of handling various user demands and challenges.
Proficiency in customer service management systems and office software, such as Zendesk and Salesforce.
Passionate about the gaming industry, with strong service awareness and teamwork spirit.
Responsibilities:
Identify and assess potential risks related to game development, operations, and user activities. Conduct regular risk evaluations.
Develop and implement risk management policies and procedures to minimize financial, operational, and security risks.
Ensure compliance with industry regulations, legal requirements, and internal policies. Monitor changes in relevant laws and standards.
Investigate and respond to risk-related incidents, such as security breaches and operational disruptions. Maintain incident response plans.
Prepare detailed risk reports and documentation, providing insights and recommendations to senior management. Track and report on risk management effectiveness.
Requirements:
Bachelor’s degree or higher in Risk Management, Finance, Business Administration, or related field.
Extensive experience in risk management, ideally in the gaming or technology industry. Proven success in managing and mitigating risks.
Strong analytical skills and proficiency in risk management tools and methodologies.
Excellent communication and interpersonal skills, with the ability to present risk-related information clearly to stakeholders.
High accuracy and attention to detail in risk assessments and documentation.
Passion for the gaming industry with a strong understanding of industry-specific risks and challenges.